Getting Started with Yomojo
Before signing up
Yomojo Plans
  1. VOICE Pack – Includes standard voice calls to national fixed line and any mobile numbers (including Yomojo), 13 numbers and voice mail within Australia. 1800 numbers are free and will not be deducted from Voice minutes.
  2. SMS Pack – Includes standard national SMS and MMS within Australia.
  3. DATA Pack – Includes standard 3G/4G Data usage within Australia.
  4. INTERNATIONAL Pack – Includes standard voice calls to international fixed line and mobile numbers to selected countries. See this link or the included countries: https://yomojo.com.au/home/pricingtable
Note: Each pack has a 30-day expiry and can be changed at any point depending on your usage. Any changes made will take effect from the start of your next billing cycle.

What do I need to join Yomojo?
  1. Valid email address – The email address should be unique and must not have been previously used to register a Yomojo account. Email address is required to sign up an account.
  2. Australian delivery address – SIM cards are ordered online and we can only deliver SIM cards within Australia. We can either send your SIM card to a home address or to a Postal Address.
  3. Credit/Debit card – Our preferred payment method is credit or debit cards so we can verify your identification. If you wish to pay via cheque or money order you can send this to our office which will be applied to your account once funds are cleared.
What SIM card size do I need for my phone?
  • When you purchase a Yomojo SIM card online, by default you will receive one of our triple punch SIM cards. Our triple punch SIM cards cater to all mobile devices so it will always be a perfect fit!
What is the difference between Monthly Billing and Prepay?
  1. Prepay – Packs are paid upfront and succeeding payments are taken on the renewal day of your packs. In the event that any of your packs are consumed before the next renewal day, you will need to top up to continue using your service for the specific pack that has been consumed. (See: What is Pay As You Go)
  2. Monthly Billing – You will receive a monthly invoice 2 days after the end of every billing period. The invoice will detail all service charges, selected pack configuration charges and any additional charges within the billing period. In the event that any of your packs are consumed before the next renewal day, your service will not stop. Instead, you will be billed Pay As You Go for that specific usage and charges incurred will be on top of your monthly configuration. Monthly Billing requires a $20 security deposit which is refundable in full (provided that there’s no outstanding balance on the account) once you leave Yomojo.
Can I use any device with Yomojo?
  • Our SIM cards are tested to work on mobile phones, tablets and WIFI dongles only. Device must be network unlocked for our SIM card to work. If your device is network locked, contact your device provider to secure an unlocking code. We cannot guarantee that our service will work on Security alarms and other devices not mentioned above.
How do I check if my device is network locked?
  • Mobile phones purchased in contract with a certain provider are normally network locked. Please contact your service provider and provide the IMEI number of your phone so they can check if the device is locked. You may secure the IMEI number by pressing this code on your phone: *#06#
Can I bring my number over?
  • Yes! If you wish to bring your number to Yomojo, during the sign up process (Your Details) simply tick the Yes option on the Number porting field and input the number you want to port and the name of your current provider. (See: Bring My Number over)
Will I be locked in to a contract?
  • No! There are no lock-in contracts with Yomojo, so members are free to change their plan or move it to '0' at any time.
Can I use my Yomojo Mobile to call 1900/premium numbers?
  • Unfortunately, access to 1900/premium numbers are blocked, and as such, members will not be able to call these numbers.
Ordering a SIM card online (signing up)
What do I need to order a SIM card online?
  1. Valid Australian delivery address – Home address or Postal address within Australia
  2. Valid credit/debit card – At the moment, these are the only 2 payment options our system accepts. (All credit card/debit cards are accepted except Diners)
  3. Valid email address – Email address should be a working address that’s not been previously registered on our system.
How much does it cost to get my SIM card delivered?
  • SIM card fee is $2.04 (including 2% transaction fee). This is paid upfront during the sign up process. If you have selected your packs/plans, SIM card fee is waived.
How long will it take to get my SIM card?
  • Please allow 3-5 business days for your SIM card to be delivered.
Can my SIM card be delivered to a different address?
  • Yes, as long as the address is a valid Australian address (physical or postal).
What do I do once I receive my SIM card?
  • Once your SIM has arrived, you will need to activate it to get your service up and running. Simply head back onto our website and click 'Activate SIM' or contact us on 1300 YOMOJO (966 656).
Bringing My Number Over
How long does it take to port?
  • We submit your port request immediately after you activate your SIM card but we have to wait for your provider to release your number to us - and this is where most of the time is lost! Please allow up to 48 hours for porting to be completed.
How will I know when my number has been ported?
  • You will receive an email from us when your number has been successfully ported. Whilst your number is being ported, simply continue to use your old SIM card - your old service will continue to work until porting has been complete, at which point the network will drop out and you'll know to swap in your new Yomojo SIM card.
Can I port later on?
  • No, porting is triggered once you click on ‘Activate SIM’. If you want to get a new number instead, you must contact our Customer Support team for their assistance.
I received an email/SMS saying my port is rejected
  • Don't stress! This simply means that the details you provided do not match those on record with your previous provider. Please log into your Yomojo Dashboard to check if your details are correct - if they are correct you may need to contact your previous carrier to update your details so they match. Our Support Team will be happy to help you through this to make the process as fast as possible and once your details are matching the port will be processed successfully.
Activating your SIM card
How long will it take to activate my service?
  • Please allow 30 minutes for your service to be fully active after activating your SIM card. If you're porting your number, the porting process will begin as soon as you've activated your SIM card. (See section C for more information.)
How do I change my auto-activation date?
  • You may alter the activation date through the Yomojo website or by contacting the Customer Service team. However, the activation date may be deferred by no more than 45 days into the future.
Network
What Network is Yomojo On?
  • Yomojo runs on the powerful Optus 3G/4G Network.
Does Yomojo have 4G?
  • Yes! We have 4G coverage available. It runs on 1800 Mhz, 2100 Mhz and 2300 Mhz frequencies.
What is the difference between 3G and 4G?
  • 4G is faster than 3G, which means less buffering, better video quality, enhanced gaming experience and improved streaming services.
How do I know if my phone is 4G-capable?
  • We recommend looking up your device specification by visiting your phone manufacturer’s website. Since it is common for manufacturers to release models with different hardware in different regions, see to it that you are researching on an Australian website. Check if the MHz frequency of your device is able to support 700MHz, 1800MHz, 2100MHz, 2300MHz or 2600MHz. If the answer is yes, then your phone is 4G-capable.
How do I know if I am connected to 4G?
  • Your Signal Bar should indicate 4G.
Using your Yomojo Service
What are Packs?
Pack descriptions
  1. VOICE Pack – Includes standard voice calls to national fixed line and any mobile numbers (including Yomojo), 13 numbers and voicemail within Australia. 1800 numbers are free and will not be deducted from Voice Minutes.
  2. SMS Pack – Includes standard national SMS and MMS within Australia.
  3. DATA Pack – Includes standard 3G/4G Data usage within Australia.
  4. INTERNATIONAL PACK – Includes standard voice calls to international fixed line and mobile numbers to selected countries. See this link for the included countries: https://yomojo.com.au/home/pricingtable
Pack Validity
  1. Packs are valid for 30 days from the date they are purchased. Unused Pack allowance at the time of expiry/renewal will be forfeited.
  2. You can increase or decrease your Pack usage allowance whenever you like. However, any changes made will take effect at that specific Pack's renewal date or immediately where no active Pack exists at the time of change.
  3. You can make any number of adjustments to your Packs before the renewal date. The last saved configuration will be applied on the scheduled renewal date.
Pack Renewal
  1. By default, auto-renewal is enabled on all packs and automatically recharges every 30 days. Auto-renewal can be disabled via your Dashboard.
  2. To disable auto-renewal, simply log into your Dashboard and click on the ‘Choose your plan’ button on the right side of your screen. On the ‘Choose your plan’ window, move the SLIDERS of the pack/s you don’t want to renew next month and click on ‘Save and continue’.
What happens if I use up all my plan/packs before the expiry?
  1. For prepaid: Your outgoing service will stop. In order for you to continue using your service, you will need to purchase Pay As You Go credit.
  2. For Monthly Billing: Your service will not be interrupted but all activity will be charged on our standard rates.
  3. Standard Rates
    11c/min for voice calls
    9c/160 characters for SMS
    5c/MB for data usage
  4. For our complete Pay As You Go (standard rates) please check: https://yomojo.com.au/home/pricingtable#appendix1
How can Bolt-ons help?
What are Bolt-ons?
  • Bolt-ons add data to your existing Data Pack when you need that extra boost. It's much cheaper than just paying a PAYG rate for your excess data.
How can I get it?
  • So long as you have an existing data pack, you can choose to add either 1GB or 2GB data bolt-on. This can be done through your dashboard. If you are not sure how to, our customer support team is happy to assist you.
When does it expire?
  • Bolt-ons have the same expiry as your current data pack.

    For example:
    Current data pack expires on 31st of December
    Bolt-on added on 25th of December
    Bolt-on expires on 31st of December
What happens if I don’t use my bolt-on?
  • Since your bolt-on expires the same way as your current data pack, any unused bolt-on data will also expire. Unused data does not roll over. Charges are non-refundable.
What are my options?
  • You can choose to add 1GB for $11 or get the 2GB for $20.
Is there a limit as to how many bolt-ons I can add?
  • No. There is no limit. Just remember that bolt-ons have the same expiry as your current data pack and any unused bolt-on data will not roll over. Charges are non-refundable.
What is Pay As You Go?
Credit expiry
  • Pay As You go Credit is valid for 90 days from the time of purchase. Unused credit can be saved by topping up at least one day before the expiry date. Doing this extends the expiry of your existing credit for another 90 days.
Minimum top up
  • Minimum top up is $10 and is valid for 90 days.
Autotop up
  1. We will automatically top up your account if your balance drops below $2.
  2. You may activate/deactivate the Auto-top up feature by logging into your Dashboard and enabling the setting.
  3. You may select the Auto Top-up amount from: $10, $15, $20, $30, $50, $100
Switching from Prepay to Monthly Billing (vice-versa)
How can I switch from Prepay to Monthly Billing (vice-versa)?
What happens to my prepaid credit once my account is switched to Monthly Billing?
  • Your remaining prepaid credit will be added as a credit adjustment on your account, which means that any remaining credit will be credited towards your bill.
What happens to my security deposit once my account is switched to prepay?
  • Your security deposit will be converted to Pay As You Go credits. This will be automatically done once the account is switched and credits will be valid for 90 days.
Managing your Yomojo Account
Setting Up your Plan
How to purchase Pay As You Go credit?
  1. Log into your Dashboard using your email address and password.
  2. Click on the ‘TOP UP Now’ button on the right side of your dashboard.
  3. Move the slider for the desired top up amount. You may top up from $10 - $50, with $1 increments.
  4. Once decided on the top up amount, click on ‘Confirm and Top up Now’ button.
How do I add/change my plan?
  1. Log into your Dashboard using your email address and password.
  2. Click on the ‘Choose Your Plan’ button on the right side of your dashboard.
  3. On the ‘Choose Your Plan’ window, move the slider/s of the pack/s you want to add or update and click on ‘Save Plan & Continue’ once decided.
  4. You can increase or decrease your Pack usage allowance whenever you like. However, any changes made will take effect on the next renewal date or immediately if there are no active Packs at the time of the change.
  5. You can make unlimited adjustments to your Packs before the renewal date. The last saved configuration will be applied on the scheduled renewal date.
How can I disable the auto-renewal of my plan/packs?
  1. Log into your Dashboard by using your email address and password.
  2. Click on the ‘Choose Your Plan’ button on the right side of your Dashboard.
  3. On the ‘Choose Your Plan’ window, move the slider/s to zero of the pack/s you want to add or update and click on ‘Save Plan & Continue’ once decided.
What happens to my unused credit?
  1. For Packs – Unused pack credit is forfeited on the renewal or expiry of your pack.
  2. For Pay As You Go Credit – This credit is valid for 90 days from your last top up.
What happens if I have insufficient funds on my renewal date?
  1. For Prepaid – Your Packs/Pay As You Go credit will not renew. Your outgoing service will resume once a successful purchase of new Packs or Pay As You Go credit is done.
  2. For Monthly Billing – Any existing Pack will be removed. Your service will continue but all activities are charged on Pay As You Go rates. Failure to pay your service may result in suspension/cancellation of your service.
Can I update my plan in the middle of the current Pack cycle?
  • You can make unlimited adjustments to your Packs. However, changes will take effect on the next renewal date. Should you need more, you may purchase Pay As You Go credit.
Account Management Portal (dashboard)
How can I update my account information?
You may update your account information by logging into your Dashboard and going to Account Settings. You can update the following information:
  1. Email Address
  2. Billing Address
  3. Credit Card Details
  4. Account Password
Can I reset my password online?
  • On the log in page, click on the ‘Forgot Your Password’ link and you will be asked to key in your email address. Password reset instructions will be sent to your email.
How do I view my usage?
  • You may view your usage by going to the ‘Usage history’ tab through your Dashboard. You may view your usage for the current and the most recent billing period.
How can I check my prepaid balance?
  • Your prepaid balance is displayed on the right side of your dashboard. Only way to check the balance is by logging into your Dashboard.
How do I activate international roaming and other value added services?
To activate international roaming and other added services, please log into your Dashboard and go to Account Settings. These can be found under Roaming and Additional SIM settings. You may manage these features:
  1. International Roaming
  2. Premium SMS
  3. Voicemail
  4. Call Waiting
  5. Caller ID
  6. Call Diverts
Other Account related concerns
How do I nominate an authorised person on my account?
  • You simply need to contact our friendly Customer Service team and they can add up an authorised person on your account. You just need to provide them with the Complete Name and a unique email address of your authorised person.
How can I cancel my Yomojo service?
Please contact our Customer Service team directly via Email, Live chat or by calling our hotline.
Can I have multiple services (SIM cards) under one account?
  • Yes, you can add additional services to your account via the Dashboard . Use the “Add Service” link in the top right corner of your Dashboard to purchase an additional service to add to your account. If you require any assistance please contact our friendly Customer Service Team.
Does it cost anything to change the ownership of my account
  • No. Requesting for a change of ownership is FREE.
What does it cost to change my mobile number?
  • Changing a mobile number costs $20 per event.
Can I get a Premium number?
  • Yes you may. This option requires a small fee upon request. Premium number fee is $30 per number.
Basic Troubleshooting
Internet & MMS Set up for Mobile Phones
iPhone Troubleshooting/Facetime and iMessage Activation
Your iPhone should automatically update its carrier settings for Yomojo. Just insert the SIM card, connect your phone to iTunes and sync your device to download the carrier settings. Make sure you back-up your phone first so you don’t lose anything important.

If you need to set up your iPhone manually, simply follow these steps:
  1. Tap Settings
  2. Tap General
  3. Tap Reset
  4. Tap Reset Network Settings
  5. Re-sync w/ iTunes*
*Make sure you back-up your phone first so you don’t lose anything important.

iMessage Activation
  1. Tap Settings
  2. Tap Messages
  3. Tap iMessage slider to ON
        Note: You will need at least 35c of Pay As You Go credit to activate iMessage as your iPhone sends an automatic SMS to Apple servers. Activation will complete within 24 hours.

Facetime Activation
  1. Tap Settings
  2. Tap Facetime
  3. Tap Facetime slider to ON
Setting up Internet for my Android Device
Below is a guide for configuring internet settings on your Android mobile device. As there are different versions of the Android Operating Systems and devices in the market, we have come up with some basic steps required to get you up and running with the internet.

Here’s the Android APN Settings for your phone:
  1. Press Menu
  2. Tap New APN
  3. Tap Name and enter Yomojo and tap OK
  4. Tap APN and enter yesinternet and tap OK
  5. Ensure Proxy is NOT set
  6. Ensure Port is NOT set
  7. Ensure Username is NOT set
  8. Ensure Password is NOT set
  9. Ensure Server is NOT set
  10. Ensure MMSC is NOT set
  11. Ensure MMS Proxy is NOT set
  12. Ensure MMS Port is NOT set
  13. MCC is 505
  14. MNC is 02
  15. Authentication Type is PAP
  16. APN Type is default or internet
  17. APN protocol: IPv4
  18. Enable / Disable APN: Box ticked
  19. Bearer is unspecified
  20. Press Menu and hit SAVE
  21. Tap Yomojo and make sure it has a green/blue dot indicator next to it
  22. Enable Mobile networks
  23. Restart phone and check if you can connect
Internet set up for tablets/mobile broadband
Setting up internet for my iPad
Here’s how you can set up the APN on your iPad:
  1. Select Settings
  2. Select Cellular Data tab
  3. Select APN Settings
  4. APN is yesinternet
  5. Username is null
  6. Password is null
Packet Data
  1. Select Settings
  2. Tap Cellular Data Tab
  3. Select Cellular Data to enable / disable
Setting up internet for my Pocket Wifi/USB dongle
There are many different devices which will enable you to create a WIFI hotspot for use with your Yomojo data. Below are a set of generic settings which you can use to configure your device. If you need more detailed instructions, please refer to the manufacturer’s documentation (manual).

Generic Settings
  1. Open Tools / Options
  2. Click New / New Profile
  3. Set Profile name to Yomojo
  4. Click ‘Static’ radio button
  5. Enter yesinternet in the APN field
  6. Enter *99# in the access number field
  7. Select CHAP if asked for authentication type
  8. Username field is BLANK
  9. Password field is BLANK
  10. Click Save
  11. Click Set as Default
  12. Click OK
  13. Test if internet works
Phone Calls
I cannot make outbound calls
  • Make sure you have sufficient Pack/Pay As You Go credit.
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Restart your phone and make sure that the number you are dialing is correct.
  • Note down the error message and contact our Customer Service team after the above steps have been completed and you’re still unable to make outbound calls.
I cannot receive incoming calls
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Restart your phone and test if you can make outbound calls.
  • Ensure diversion is NOT set to Unconditional.
  • Contact our Customer Service team if you’re still unable to receive calls after completing the above.
I can’t make international calls
  • Make sure you have sufficient Pack/Pay As You Go credit.
  • If you have an international Voice Pack, ensure the country you’re calling is included within the 30 countries we provide international access.
  • Ensure you’re using the correct area code when dialing: 0011 + country code + mobile/phone number (minus the leading 0).
  • Note down the error message and contact our Customer Service team after the above steps have been completed and you’re still unable to make international calls.
SMS
I cannot send SMS
  • Make sure you have sufficient Pack/Pay As You Go credit.
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Are you able to make outgoing calls?
  • Make Sure SMSC on your phone is set to: +61411990001.
  • Restart phone and send a test SMS to your own number.
  • Note down the error message and contact our Customer Service team if you’re still unable to send SMS after checking these steps.
I cannot receive SMS
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Are you receiving phone calls?
  • Ensure your inbox is NOT FULL.
  • Restart your phone, take the SIM card out and put it back in after a minute and send a test SMS to your own number so you can check if you can receive messages.
  • Contact our Customer Service team if you’re still unable to receive SMS after completing these steps.
MMS Settings
  1. Press Apps (grid icon)
  2. Select Settings
  3. Select Connections tab (along the top)
  4. Select More networks
  5. Select Mobile networks
  6. Select Access Point Names
  7. Press Menu (left soft key)
  8. Select New APN
  9. Enter Name: Yomojo MMS
  10. Enter APN: mms
  11. Leave Proxy blank
  12. Leave Port blank
  13. Leave Username blank
  14. Leave Password blank
  15. Leave Server blank
  16. Enter MMSC: http://mmsc.optus.com.au:8002/
  17. Enter MMS proxy: 61.88.190.10
  18. Enter MMS port: 8070
  19. Select MMS protocol: WAP 2.0
  20. Enter MCC: 505
  21. Enter MNC: 02
  22. Leave Authentication type: blank
  23. Enter APN type: mms
  24. Select Bearer: Unspecified
  25. Press Menu (left soft key)
  26. Select Save
Voicemail Troubleshooting
How do I set up Voicemail?
  • You may set up voicemail by dialing 321 from your mobile phone (with the Yomojo SIM card). You will need to complete the voicemail tutorial and you will be asked to set up your recording and greeting. Note that if the tutorial isn’t completed, progress won’t be saved and you will need to restart the tutorial to set up your voicemail.
How do I access my voicemail message bank?
  • Easy! Just dial 321 on your mobile phone and you’ll be able to access your message bank.
How much does voicemail cost?
  • If you have a Voice Pack, your voicemail calls are included and will be charged on per minute blocking. For Pay As You Go, the rate is 15¢/min.
Can I access my voicemail from an Australian landline or another mobile?
  • Yes! You certainly can. You need to dial 133321 or 0411000321. You will be asked to enter your mobile number and the voicemail pin you set up. Note that standard carrier charges apply when using this option.
Where can I change my call diversion settings?
You can update your diversion settings/ring time by logging into your Dashboard and going to the Account Settings. Alternatively, you may use these codes on your phone:
  1. Dial this code: **61*321**XX#
  2. Replace ‘XX’ with the ring length in seconds. The ring time can be set in increments of 5 seconds to a maximum of 30 seconds. (Eg. 05, 10, 15, 20, 25, 30.)
  3. Press Call or Send (as if making a call)