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READ if you are porting

When you submit your activation, we immediately send a request to your current mobile provider to release your number to us.

While the process to transfer your number only takes up to 30 minutes, we need to first wait for your current provider to agree to release your number - this itself can take anywhere from only a few minutes, up to 24 hours (Mon-Sat) depending on your old provider. In the meantime, just keep using your old SIM and we will send an email notification once the transfer is done.

Under normal conditions, the following transfer times apply:

Provider Estimated Transfer Time
Telstra, Aldi Approx 1 hour
Vodafone, TPG, Lebara Approx 1 hour
Optus, Virgin Mobile Approx 1 hour
Amaysim Approx 1 hour