In today's interconnected world, online safety has become a paramount concern. As the internet becomes an increasing part of our daily lives, it is essential to understand the potential risks and to be vigilant and proactive about protecting ourselves online.

This page provides information on online safety issues, such as how to protect your children, how to make sure your devices stay secure while connected to the Internet, and other helpful resources.

What are these online safety issues?

Adult Cyber Abuse

Adult cyber abuse is when someone sends seriously harmful content to a person who is 18 or older or posts or shares harmful content about them using an online or electronic service or platform. It can include posts, comments, emails, messages, chats, livestreams, memes, images, and videos.

If someone is just being rude, annoying or upsetting, or you don't like their opinions, you can use simple strategies such as changing the settings on your device or online account to limit contact with them. For more information, visit the eSafety Commisioner's website about adult cyber abuse.

Cyberbullying

Cyberbullying refers to the use of the internet to intentionally harm or distress children and young people. It can occur on various online platforms such as social media sites, games, apps, or other electronic services. You can visit the eSafety Commisioner's website for more information and resources about cyberbullying.

Fraud

Cybercriminals use many tactics to try to steal your personal information online, including scam calls and texts or phishing, and claiming to be from Yomojo or other reputable organisations. Armed with your personal information, fraudsters can steal your identity, apply for accounts and loans in your name, or use your credit card to make purchases. For information on how to spot - and stop - phone scams, you can visit our guide or go to acma.gov.au/scams.

Illegal and Restricted Online Content

Illegal and restricted online content (class 1a and 1b materials) encompasses a wide range of materials, from the gravely disturbing, such as images and videos depicting child sexual abuse or acts of terrorism, to content unsuitable for children, like simulated sexual activity, explicit nudity, or intense violence.

Producing, sharing, or downloading these kinds of content using your Yomojo service or any internet service provider is against the law. You may refer to the Online Safety Act or the eSafety Commissioner's guide to illegal and restricted content for more info.

How to protect yourself?

Use Content Filters

Parental controls often include a content filter feature. Content filters are a great first step to monitor and control your kid's access to inappropriate and dangerous content like sexually explicit content, high-impact violence, terrorist acts and more.

The Communications Alliance has a list of approved family-friendly internet content filters that restrict and monitor websites that may be offensive and/or inappropriate for children. You can download and subscribe to their service. Visit the Communications Alliance website to learn more about the Family Friendly Filter program.

Report Harmful or Inappropriate Content and Behaviour

If you've experienced cyberbullying, cyber abuse, or seen non-consensual images or material that promotes, incites, instructs or depicts illegal, offensive or abhorrent behaviour, you can report it to us through any of our customer service channels or report it to the eSafety Commissioner.

The eSafety commissioner helps in identifying and removing illegal online content, tackling online abuse and providing a complaints service for online safety concerns. To ensure that your complaint is addressed, check out the eSafety Commissioner's complaints reporting process.

Call the Kids Helpline

Kids Helpline is Australia's only free confidential 24/7 online and phone counselling service for young people aged 5 to 25. Kids Helpline can assist kids, teens and young adults with problematic online issues like sexting and cyberbullying: https://kidshelpline.com.au.

Report Fraud to Scamwatch

If you ever think your Yomojo account, or any account, has been compromised, get in touch with us as soon as possible. If you have received a suspicious email or SMS from a sender claiming to be Yomojo, please forward the details to us via email. Do not click on links or open attachments in the email/SMS.

You can report the scam to the ACCC through the Scamwatch website. The Scamwatch website also contains plenty of interesting information about the latest scam trends. Importantly, if you do think your details have been hacked, or you hold any concerns about the security of your bank accounts, contact your financial institution immediately to alert them.