Fight Against Fraud

BE CYBER SMART

Cybercrime and online scams are becoming increasingly common. Fraudsters use emails, SMS messages, phone calls, and social media to trick people into revealing personal information or sending money.

TIPS FOR KEEPING YOUR PERSONAL INFORMATION SECURE

Use Strong, Unique Passwords

Create strong passwords for every account and never reuse them. A trusted password manager can generate and store complex passwords for you, making account security easier and safer.

Think Before You Click

Be cautious when clicking links or downloading attachments in emails, texts, or DMs. Hover over links to check where they really lead and avoid anything that doesn’t match the sender’s official domain. When in doubt, don’t click.

Keep Your Software Up to Date

Regular software and operating system updates help patch security vulnerabilities. Always update directly through your device settings and ignore emails or messages telling you to “click here to update”—these are often scams.

Enable Two-Factor Authentication (2FA)

Add an extra layer of protection by turning on two-factor authentication whenever it’s available. Even if your password is compromised, 2FA can stop hackers in their tracks.

Be Careful on Public Wi-Fi

Public Wi-Fi networks can expose your data. Use a Virtual Private Network (VPN). When connecting in cafés, airports, or malls. And remember—free Wi-Fi is free for a reason.

Share Less Personal Information Online

Oversharing can put you at risk. Even small details like birthdays, locations, or workplace info can be used for identity theft or social engineering attacks.

Back Up Your Data Regularly

Protect your important files by backing them up regularly. Use offline storage or a highly trusted cloud provider, so your data stays safe even if your device is lost or compromised.

Avoid these Common Phishing Scams

Phishing scams are designed to trick you into sharing personal or financial information. Remember: legitimate organisations will never ask for sensitive details such as passwords, credit card numbers, or ID documents via email, text message, social media, or phone calls. They also won’t ask you to download software through unsolicited messages.

If you receive an unexpected request for personal information, always verify it by contacting the organisation directly using a trusted and official contact method.

Email Phishing Scams

Scammers send emails that appear to come from well-known companies like banks, PayPal, or online retailers. These emails often urge you to click a link or provide login details, credit card information, or ID numbers. Watch out for urgent or threatening language designed to pressure you into acting quickly.

SMS (Text Message) Scams

SMS phishing, also known as smishing, uses text messages that look legitimate but contain malicious links or requests for personal information. These messages often claim there’s an issue with your account or a pending delivery.

Social Media Scams

Fake social media accounts or pages impersonate trusted brands or organisations. Scammers may send direct messages or post links leading to fake websites, asking for personal details or login credentials.

Phone Scams

Phone scammers pretend to be representatives from banks, government agencies, or service providers. They may ask for sensitive information or request that you install software that gives them access to your device.

What to do if you receive scam calls or messages

If you receive a call, text, email, or message that seems suspicious, take action quickly to protect yourself and others.

Learn How Scams Work

The ACCC’s The Little Black Book of Scams is a free, internationally recognised resource that helps Australians understand common scam tactics. It’s easy to read and packed with practical tips to help you spot and avoid scams.

Report Scam Calls and Messages

If you believe you’ve received a scam or fraudulent message, report it to the ACCC via Scamwatch. Reporting scams helps authorities warn the community, track scam trends, and take action to disrupt scam operations.

Use Scamwatch as a Safety Resource

Scamwatch isn’t just for reporting scams. The website also provides up-to-date scam alerts, real examples, and advice on how to protect your personal information and stay safe online.

BE AWARE OF TYPES OF MALWARE

To protect yourself from malware, make sure to keep your operating system and antivirus software up to date, avoid downloading software or files from untrusted sources, and be cautious when clicking on links or opening attachments in emails or messages. Additionally, practice good cybersecurity habits, such as using strong passwords and enabling two-factor authentication.

Viruses

A computer virus is a malicious program that can replicate itself and spread from one computer to another. It can infect files, damage your system, and steal your personal information. You can recognise a virus infection by slow system performance, unusual pop-up messages, and unexpected crashes.

Trojans

A Trojan is a type of malware that disguises itself as a legitimate program, such as a game or utility, but is designed to steal your personal information, damage your computer, or give a hacker remote access to your system. You can recognise a Trojan by unexpected changes to your computer’s settings or files, slow system performance, and the appearance of pop-up ads or messages.

Ransomware

Ransomware is a type of malware that encrypts your files and demands a ransom payment in exchange for the decryption key. It can be spread through email attachments, infected websites, or phishing scams. You can recognise a ransomware infection by the appearance of a ransom note or message on your screen.

Spyware

Spyware is a type of malware that collects your personal information without your knowledge or consent. It can track your web browsing activity, capture your keystrokes, and steal your login credentials. You can recognise spyware by slow system performance, unusual pop-up messages, and unexpected changes to your computer’s settings.

Other Common Types of Fraud

Wangiri Fraud

Romance (Love) Scams

COVID-19 Related Scams

Device Reseller Scams

NBN Tech Support Scam

Flubot Malware

THINK YOU’VE BEEN SCAMMED? WE’RE HERE TO HELP

Contact our team immediately on 1300 966 656.
If you've sent money or given your banking details to a scammer you should contact your bank immediately.

Email and Message Checklist

Is the SMS or email from the usual Yomojo sender?

Were you contacted via another messaging platform?

Is there poor grammar, spelling, or other unusual symbols in the message?

Are you being asked to urgently share personal or sensitive information like your date of birth, or address? (We do ask for this information on telecalls but never over emails or messages.)

Call and SMS Checklist

Is the call coming from an “Australian” number or via WhatsApp claiming to be from Yomojo?

Have you been asked for your credit card details, account number, email, or passwords? (There may be instances where we’ll call to verify your identity, but never ask for your bank details or passwords.)

Does the deal being offered to you seem too good to be true?

Need Help? Our Team Is Here When You Need Us.

Available 8:00 am - 8:00 pm AET, Monday to Sunday.

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1300YOMOJO | 1300 966 656

International +61 2 8089 1602

Monday to Sunday, 8 AM-8 PM AET

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EMAIL OR MESSAGE US

support@yomojo.com.au

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