You have the right to submit a complaint, and your feedback assists us in continually improving our services for you and other customers. Our Complaints Handling Policy details how we manage complaints and our dedication to resolving them.

Reaching out to request support or report a service issue is not necessarily a complaint. A complaint arises when you inform us that something is unsatisfactory or unacceptable. This could pertain to an issue with our product or service, your interaction with us, or even the way we have handled an enquiry or previous complaint.

We will respond within 2 working days and strive to resolve all complaints within 10 working days. If additional time is needed to resolve your issue, we will contact you as soon as possible.

Fields marked with * are mandatory

First Name *

Last Name *

Preferred contact method *

Email

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Email *

Contact Number *

Registered Mobile Number or Account Number *

Are you the account holder, or authorised representative? *

Yes

No

Details of issue: * (4900 chars max.)

Proposed resolution (Optional)

If your issue is urgent (including where you are experiencing financial hardship or your service is to be, or has been, disconnected in error), or if you would prefer to talk with us, please contact us on 1300 966 656.

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