1. Voice, SMS and Data Charges1.1 Voice Calls
When you make a call, we calculate the price between the time the call is answered and the time the call is terminated. We will charge in increments of 60 seconds, meaning that charges for a part of a minute call will be rounded up to a full minute, and charged at our per minute rate.
To calculate the time of call we wil use the local time recorded at the base station your call is routed through.
We offer no Flag fall charges for national & international calls within Australia.
SMS messages will be charged per standard text message rate. Standard text messages hold up to 160 characters; this can vary depending on your mobile phone. If you use more than your limit of characters in one message you will be charged for separate text messages and standard rates apply. For example, 165 characters will be charged as two separate messages.
MMS will be charged per standard message rate. Receiving both MMS and SMS in Australia is free of charge.
1.3 Data Charges
A session of data is measured between the start and end of a transaction between your mobile and your Internet destination. This includes websites and applications for smartphones. Handsets operate in different ways; for example, one handset may view numerous websites / applications as one session, while another may view each individual website / application as a separate session.
Both uploads & downloads are counted towards data usage. Data is charged per KB (1 GB = 1024 MB, 1 MB = 1024 KB).
NB: All National & International Voice, SMS, MMS and Data Rates will be charged as outlined in our pricing table below (Appendix 1) or on our website: www.yomojo.com.au
1.4 Yomojo Packs
Yomojo has numerous Packs on offer for our Prepay & Postpay members. These include bundled amounts of Voice, SMS, Data & International Voice. Each pack has a 30 day expiry and can be changed at any point depending on your usage. Any changes made will take effect from the start of your next billing cycle.
Please Note: If you choose to simply Pay As You Go with our standard rates, credit expiry is 90 days.
Some of our Pack examples are: 100 Voice minutes, 200 SMS, 1.5 GB Data.
2. International Roaming Charges2.1 Overseas Voice, SMS, MMS, Data Charges
All outgoing & incoming Voice, SMS, MMS and web service Data usage while outside of Australia will be charged at international roaming rates from the country of origin to Australia. Flag fall (connection fee) and additional charges may apply while roaming, e.g. welcome SMS.
All roaming charges are outside of any selected Packs. NB: It may take several months for all roaming charges to appear on your bill.
Roaming is defaulted to be turned OFF. It can be turned ON in your Account Settings.
You may hit your credit limit while roaming, especially with Data turned on. This is to help you not overspend and eliminate bill shock. Once your credit limit is reached, you will no longer be able to use your service and will have to top-up your account with additional credit. Alternatively, you can top-up additional credit when you turn roaming on to cover you before leaving Australia.
2.2 Using Voicemail Overseas
To access your Voicemail from overseas, please contact us
2.3 Using Voicemail Overseas
Access to Voicemail while outside of Australia will be charged at international roaming rates from the country of origin to Australia.
- Zone 1 - $2.20
- Zone 2 - $3.20
- Zone 3 - $4.20
- Zone 4 - $5.20
- Zone 5 - $6.20
Each zone also has a Flag fall charge of 35c.
Important Roaming Notes:
Roaming is expensive – please be aware of our roaming rates below or on our website prior to leaving Australia and turning roaming on. Yomojo and our network provider Optus makes no guarantee regarding the availability and quality of coverage or any other services while roaming on 3rd party networks.
2.4 Disconnection of an Inactive SIM
Any service that has not had any charged outbound service usage (e.g. making a call or sending an SMS) within a period of 90 days will be classified as inactive. Subsequently, the service will be cancelled by Yomojo and you risk losing your mobile number.
3. Additional Charges3.1 Premium Number
You may wish to choose a number that is easy to remember, for example triple or more digits (777), or 4 sequential digits (1234). This option requires a small fee upon a request of number.
Premium Number Fee: $30.00 Per Number
3.2 Changing Your Number
There are a few reasons why people might want to change their mobile number e.g. offensive or harassing messages/calls.
If you report your issue to a relevant law enforcement agency, we will change your number free of charge. In other circumstances we will charge for this process.
Fee to change your number: $20 Per Event
3.3 Debit & Credit Card Transaction Fee
A credit card transaction fee will be applied to all payments made. This includes any upfront payments, top-ups, monthly bill payments and any additional charges incurred. It is calculated as a percentage of the total amount due per transaction.
Credit/Debit Card Fee Charged per transaction: American Express 3%, Other cards 2%.
3.4 Late Payment Charges
When your bill has been generated, we will attempt to take a payment within 48 hours. If we do not receive a payment from within this time, your service will be suspended until the outstanding charge has been paid.
We will attempt to take a payment three times from when your bill is due. After that, you will incur a late payment fee if a payment is still not accepted.
Late Payment Charge: $15.00 Per Event
3.5 Collecting Agent Charges
There may be cases where we need to pair with an agent or debt collecting agency if you have an outstanding bill for a long period of time. The fees which we incur in this process may be added to your bill.
3.6 SIM Card Replacement
In the case of a lost, damaged or stolen phone, you can request a new SIM card. This will cancel your old SIM. No charges will be made to your account for a replacement SIM.
Replacement SIM Card: Free
3.7 Billing History
Your billing history can be accessed at any point via your Yomojo Dashboard. If you wish to request information dated up to six years before, you can do so by contacting us.
Billing History Fee: $30.00 Per Event
3.8 FaceTime, iMessage & Apple Charges
3.8.1 FaceTime / iMessage
As many of our customers will know, FaceTime video calls/iMessages can be made through the iPhone through Data usage or when connected to a Wi-Fi modem. For first time users your device must send an international message to Apple as part of the registration process. This applies every time you deactivate and re-activate FaceTime / iMessage on your iPhone / iPad.
These services can be switched on and off through your device settings.
FaceTime / iMessage Registration Fee: The applicable international rate.
3.8.2 Apple Charges:
Other Apple Services which require international SMS registration wil incur a fee applicable to the international rate.
3.9 Security Deposit
To enable us to say goodbye to locked-in monthly contracts, our Monthly Billing members will be required to place a $20, 100% refundable security deposit at sign-up.
If you decide to change to Prepay, your deposit will be credited to your account at the end of your billing month. If you decide to leave us, your deposit will be applied to your final bill. If a credit is owing after all outstanding charges are deducted, we will credit this to your registered debit / credit card.
Appendix 1: Yomojo Pricing Table
|Call Type / Services||Pay As You Go (incl GST)|
|National Mobile||11c / min|
|National Fixed Line||11c / min|
|International Voice||See below.|
|International Roaming||See Appendix 3|
|National SMS||9c / each|
|International SMS||35c / each|
|National MMS||50c / each|
|International MMS||90c / each|
|Premium SMS||Dependent on 3rd party charges|
|Data||5c / MB|
|13 Numbers||30c / min|
|Sim Card (upfront)||$2|
|Credit Duration||90 Days|
|Voicemail Retrieval||15c / min|
|Call Diversion||Standard Rate 55c / min|
|Video Calls||50c / min|
|International Video Calls||$2.50 / min|
|Video Call Flagfall (Nat & Int)||60c / min|
|Directory Assistance||15c/min + $1.50 Flagfall|
|Voice Packs||100 mins||200 mins||400 mins||600 mins||1000 mins|
|Monthly Rate (incl GST)||$7||$10||$14||$17||$23|
|BONUS Mins to Yomojo Friends||Buy 100 - Get 100 Free||Buy 200 - Get 200 Free||Buy 400 - Get 400 Free||Buy 600 - Get 600 Free||Buy 1000 - Get 1000 Free|
Includes standard voice calls to national fixed line and mobile numbers, 13 numbers and voicemail within Australia. All 1800 numbers are free and won’t be deducted from Voice Pack minutes. Get FREE Bonus minutes to Yomojo friends with every Voice pack.
|Monthly Rate (incl GST)||$6||$9||$11||$13||$17|
Includes standard national SMS & MMS within Australia.
|Monthly Rate (incl GST)||$5||$9||$11||$15||$25||$39||$69|
Includes standard data usage within Australia.
|Rate (incl GST)||$11||$20|
Must be added to an existing Data Pack and expires with that Pack. Includes standard data usage within Australia.
|International Voice Packs||50 mins||100 mins||200 mins||300 mins|
|Monthly Rate (incl GST)||$5||$10||$20||$30|
Includes standard voice calls to international fixed line and mobile numbers to selected countries
|Countries included are:|
Note: Effective 11 October 2017, the countries highlighted in GREEN will be ADDED to this list while those in RED will be REMOVED (and calls to these excluded countries will be subject to Yomojo’s standard rates).
|Unlimited Plans||Unlimited Voice & SMS plus|
|2GB Data||3GB Data||5GB Data||8GB Data|
|Monthly Rate (incl GST)||$19.90||$29.90||$39.90||$49.90|
Includes standard national SMS & MMS within Australia and standard voice calls to national fixed line and mobile numbers, 13 numbers and voicemail within Australia. All 1800 numbers are free and won’t be deducted from Voice Pack minutes. Get FREE Bonus minutes to Yomojo friends with every Voice pack. Fair Use Policy applies to all Unlimited Plans.
|3GB Data||15GB Data||50GB Data||70GB Data|
|Monthly Rate (incl GST)||$15.90||$45.90||$69.90||$85.90|
Appendix 2: International Rates Table
International Fixed Line & Mobile Calling Rates / per minute (incl. GST)
|Antigua & Barbuda||$0.50|
|Bosnia & Herzegovina||$1.50|
|Central African Republic||$1.50|
|Papua New Guinea||$2.00|
|Republic of Moldova||$0.80|
|Sao Tome & Principe||$5.49|
|St Kitts & Nevis||$0.80|
|St Pierre & Miquelon||$1.89|
|St Vincent & Bequia||$0.99|
|Turks & Caicos Islands||$1.00|
|United Arab Emirates||$0.80|
|Virgin Islands (Br)||$1.89|
|Virgin Islands (US)||$0.20|
|Wallis & Futuna||$2.00|
Appendix 3: International Roaming Rates
|Zone 1 countries||Zone 2 countries||Zone 3 countries|
|Receiving a voice call||$1.00 /min||$2.00 /min||$4.00 / min|
|Call within country you're in||$1.00 /min||$2.00 /min||$4.00 / min|
|International voice call from country you're in||$1.00 /min||$2.00 /min||$4.00 / min|
|Flagfall (on all incoming & outgoing calls)||0.00 / per call||0.00 / per call||0.00 / per call|
|Send SMS or MMS||0.50c /each||$1.00 / each||$1.00 / each|
|Data Roaming (per 10kb session)||$0.005||$0.01||$0.155|
|Flagfall (per data session)||$0.00||$0.00||$0.00|
Countries available for Prepaid Mobile roaming
|Zone 1 countries||Zone 2 countries||Zone 3 countries|
|Albania||Antigua and Barbuda||Aerospace|
|Brunei||British Virgin Islands||Sea|
|Isle of Man||Oman|
|Korea South||South Africa|
|Latvia||St. Kitts and Nevis|
|Luxembourg||St. Vincent and the Grenadines|
|Macau||Turks and Caicos|
|Macedonia||United Arab Emirates|
|Montenegro* From 31/07/17|
|Papua New Guinea|
|United States of America|
|US Virgin Islands|
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