1. PRODUCT INFORMATION

1.1 What is Yomojo FamilyEye?

Yomojo FamilyEye is a parental control solution that allows smarter parenting by monitoring and managing your children’s activities straight from your mobile phone.

1.2 How does Yomojo FamilyEye work?

The Yomojo FamilyEye app safely controls your child’s device by blocking access to inappropriate internet content and tracks their whereabouts. Parents can customise the rules online or through the Yomojo FamilyEye App using a “Parent” login.

1.3 What exactly can I monitor and manage?

Parents can monitor and manage the following:

  • Web Safety. Keep your child safe online. Set the rules on which websites your children can access and keep them away from inappropriate internet content.
  • App Safety. Block apps and games you don’t want to be running on your kids’ devices.
  • Device Safety. Control the camera feature on your child’s device
  • Location Tracking. Track their whereabouts and receive notifications when your child leaves or enters a safe area
  • Screen time limits - Limit the time a child can use on the device - this feature is coming soon
  • Bedtime - Set a bedtime so that kids can’t access their device - this feature is coming soon

1.4 What is the Yomojo FamilyEye Dashboard?

Your Yomojo FamilyEye Dashboard is your main interface for all parental control settings where you can monitor your child’s activities and location, see notifications, define parental control rules and setup alert zones. You can also manage your child’s account from your Dashboard like changing the PIN and adding a new child. Note: that there are some functionalities that are only available on the Yomojo FamilyEye Dashboard and not on the Yomojo FamilyEye app - for users setting up their account, please use the Dashboard (via web) as a first step.

1.5 What is the Yomojo FamilyEye app?

The FamilyEye app is the key to your child’s protection. After you tell us how you want to protect your child through your Yomojo FamilyEye Dashboard, we will apply those protection on your child’s device through the Yomojo FamilyEye app. The Yomojo FamilyEye app is responsible for filtering your child’s internet activities, sending location updates to you and managing which device features can be used by your child. That’s why you have to install the app on all devices that your children use.

1.6 What is Web Safety?

The Web Safety feature allows parents to ensure that children access appropriate internet content as configured by the parent. Websites are sorted into different web content categories to which access can be allowed or blocked. For more precise security, parents can also allow or block specific websites only. All this can be done through the Yomojo FamilyEye Dashboard.

For example, if you choose to block your child from accessing websites related to gambling, your child will not be able to google “How to play poker” and other websites that relate to gambling.

Dashboard: Switching on this feature allows you to supervise web activity for your child.

How to activate web safety:

  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select Web Safety Tab
  6. Toggle the “Activate Web Safety” switch

How to customise the web safety filters by category:

Under the Web Safety Tab, the website categories are grouped into Sensitive Categories and General Categories. By default, all Sensitive Categories are blocked () and all General Categories are allowed (). If you wish to customise which category should be blocked or allowed, follow these steps:

  1. Click on the ellipsis icon beside the category that you want to change.
  2. Select Block/Allow Category.

How to allow/block specific websites:

  1. Go to the Specific sites tab and enter the website that you want to configure e.g. “facebook.com”
  2. Click on either Allow or Block

1.7 What is Enforce Safe Search?

Safe Search blocks search results that may contain inappropriate content for your child. This feature is enabled by default but parents can choose to toggle this on or off with the Web Safety feature or to toggle this feature separately.

How to activate Enforce Safe Search:
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select Web Safety Tab
  6. Toggle the “Enforce safe search” switch. Take note that you can only activate this feature if the web safety is turned on.

1.8 What is Warn for Fraudulent Pages?

Your browser will be protected from malicious websites that may take advantage of the vulnerabilities of your device when the Warn for Fraudulent Pages is activated. This feature notifies you if the website you are visiting is malicious before you proceed to the website. This feature is available on Apple devices only.

How to activate Warn for Fraudulent Pages:
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select Web Safety Tab
  6. Toggle the “Warn for Fraudulent Pages” switch. Take note that you can only activate this feature if the web safety is turned on.

1.9 What is App Safety?

The App Safety feature allows parents to limit their child from installing and accessing specific mobile apps. Parents can also limit their child from making unauthorised in-app purchases. Apps are sorted into different categories and parents can select which categories to allow and block. For more precise security, parents can also allow or block specific mobile apps only. All this can be done through the Yomojo FamilyEye Dashboard.

Dashboard: Switching on this feature allows you to manage your child's access to a range of mobile apps. Blocking an app or app category may also block web browser access to websites related to that app. Please note, on Android restricting in-app purchases or app installations, restricts automatically both. The functionality works by cutting the internet connection to the app off and it is unable to update/be used. Apps that are used offline, may still work.

How to activate App safety
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select the App Safety Tab
  6. Toggle the “Activate App Safety” switch
How to customise the app safety filters by category:

    Under the App Safety Tab, the website categories are grouped into Allowed Categories and Blocked Categories. By default, all categories are allowed () . If you wish to customise which category should be blocked or allowed, follow these steps:

  1. Click on the ellipsis icon beside the category that you want to change.
  2. Select Block/Allow Category.
How to allow/block specific applications:
  1. Go to the Specific apps tab and enter the name of the app.
  2. A list of matching apps will appear. Select the one that matches the app that you wish to configure.
  3. Click on either Allow or Block
  4. Take note that configuring a specific App will override any rule set in categories.
How to activate/deactivate App installation:
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select App Safety Tab
  6. Toggle the "App installation" switch. Take note that you can only activate this feature if App safety is turned on
How to activate/deactivate In-app purchases:
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select App Safety Tab
  6. Toggle the “In-app purchases” switch. Take note that you can only activate this feature if App safety is turned on

1.10 What is Device Safety?

The Device Safety feature allows the parent to lock down access to the camera. When blocked, the child cannot use the camera to take selfies and engage in video calling through apps like Snapchat, Facebook Messenger, iMessage, FaceTime, and others.

Dashboard: Allows parents to disable the camera, which will then no longer be available for taking pictures or apps like video chat services.

How to activate Device Safety
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select Device Safety Tab
  6. Toggle the “Disable camera” switch

1.11 What is Location Tracking?

Location Tracking allows parents to check their child’s current location and track their location history. Parents will also be able to define “zones” where they’ll get a notification if their child enters or leaves those “zones”.

For example, if your child says he’s been to a friend’s house, you can check his location or create a new “zone” around the address.

Dashboard: Switching on this feature allows you to track your child's location. In addition it allows you to configure location alert zones, which notify you e.g. when your child has arrived or left the zone.

How to activate Location Tracking
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select the Location Safety tab
  6. Toggle the “Activate location tracking” switch
  7. Choose your preferred Update mode. Battery safe will track your child every 10 minutes while High Precision will track your child every 1 minute.
  8. Customise how you wish to be notified by toggling the various options under Notification

1.12 What are Alert Zones?

Alert Zones, more commonly known as Geo-fences, which are specific areas on a map defined by the users. This place can be your home, your child’s school or a place you consider dangerous. By defining these places, you’ll instantly get notifications when your child enters or leaves those areas. You can add as many Alert Zones as you like on the Yomojo FamilyEye Dashboard by simply entering the address or the name of the establishment that you want to save.

Dashboard: Switching on this feature allows you to track your child's location. In addition it allows you to configure location alert zones, which notify you e.g. when your child has arrived or left your home.

How to create alert zones:
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select Location Tracking Tab and click on Create a new zone
  6. Define the area
    1. If you are creating an entirely new zone, which is not being used by another child on your account, enter the address of the location that you want to put a virtual fence in. You can also use your current location using your device’s GPS.
    2. If you have existing alert zones set up for other children on your account, you can also choose to select from an existing list.
    3. An orange circle will appear on the map on the left side of the window. You can adjust the radius of the area of the alert zone by clicking and dragging the orange dot to your desired radius.
    4. Click Next to continue
  7. Setup how you want to be alerted
    1. Assign a name for the zone e.g. “school”, “home”, “park”, “dangerous area”
    2. Select to which children you want this alert zone to apply to
    3. Define the start and end time when you wish to receive alerts about activities on this area
    4. Select what kind of activity you want to monitor -ins, out, and both
    5. Toggle the switch of how you wish to be notified.
How to manage alert zones:
  1. If you wish to temporarily stop receiving notifications about activities within an alert zone, you can pause the alerts by clicking on the pause icon ().
  2. If you wish to edit an alert zone, just click on the edit icon ().
  3. If you wish to delete an alert zone, just click on the delete icon ().

1.13 What is WiFi Blocking?*

WiFi Blocking allows parents to control to which WiFi network their children can connect to without any restriction.

Dashboard: Some WiFi networks will disable the Yomojo FamilyEye App and many of its features. You will receive an alert if a child connects to one of these WiFi networks.

If you are happy for your child to access a WiFi network, you can 'Trust' to stop receiving alerts.

How to manage WiFi networks:
  1. Login to your Yomojo Dashboard
  2. On the service selector, select "FamilyEye Home"
  3. Select the child that you want to configure
  4. Click on Rules
  5. Select the WiFi networks Tab
  6. Look for the WiFi connection that you wish to allow and click on Trust

* This feature is currently under maintenance for iOS, an update is coming which will restore this functionality.

2. GETTING STARTED

2.1 Signing up to Yomojo FamilyEye

To set up a Yomojo FamilyEye service, you need to have an active mobile service with Yomojo. Once you are ready, just go to your Yomojo Mobile Dashboard, click on Add Service and select New FamilyEye service. You will be taken to a setup wizard to guide you in creating and setting up your child’s profile. You can start signing up by clicking here.

2.2 [HOW-TO] Installing the Yomojo FamilyEye app on Apple devices

Before installing the app, make sure that your Yomojo FamilyEye account has been created. You may also want to check if your Apple device is using iOS 9 and above.

Let’s install the Yomojo FamilyEye app!
  1. On your Apple device, go to the App Store
  2. Search for “Yomojo FamilyEye” or click here to go to the app page.
  3. Tap on the Install icon and wait for the download and installation to finish
  4. Open the app and login using your Yomojo username and password
  5. Once logged in, the Yomojo FamilyEye app will ask you to grant some permissions for the app. Tap on Allow/Install to set them up.
    • Remote Notification
      • Tap on Allow. When a pop-up appears, tap on Allow.
    • Location Services
      • Tap on Allow. When a pop-up appears, tap on Always Allow.
    • VPN Configuration
      • Tap on Install and tap on Allow.
    • Remote Management
      • Tap on Install Profile. This will open a Safari window to start the configuration. Tap on Allow.
      • The Install Profile window will open. Tap on Install.
      • A warning window will open. Tap on Install.
      • A Remote Management window will appear. Tap on Trust.
      • Once the profile is installed, tap on Done.
      • Tap on Open when prompted to open the page in Yomojo Family.
  6. Click Next on the Thank You page
  7. You will be asked to setup the time for the Yomojo FamilyEye to go on Safe Mode. You can proceed with the setup or skip this part.
  8. By default, you will be signed into parent mode where no restriction is applied. Tap on Continue and tap on the Sign in a child button to apply your child’s settings.
  9. Select the child who will be using the device. His or her setting will be applied on the device after logging in. You will also be asked to enter the PIN assigned to this child to activate his or her profile.

2.3 [HOW-TO] Installing the Yomojo FamilyEye app on Android devices

Before installing the app, you have to make sure that your Yomojo FamilyEye account has been created. You may also want to check if your Android device is using Android 5.0 (Lollipop) and above.

Let’s install the Yomojo FamilyEye app!
  1. On your Android device, go to Google Play Store
  2. Look for “Yomojo FamilyEye” or click here to go to the app page.
  3. Tap on the Install icon and wait for the download and installation to finish. Note that a warning may appear about the Yomojo FamilyEye app, needing to access your location. Just tap on Install to proceed.
  4. Open the app and log in using your Yomojo username and password
  5. Once logged in, you will be asked to setup the auto safe mode or you can opt to skip it.
  6. The Yomojo FamilyEye app will ask you to grant some permissions for the app. Tap on each box to set them up.
    1. App Usage - Under Usage Data Access, tap on Yomojo FamilyEye and toggle the Allow usage tracking switch. Tap on the Back key.
    2. Lock Camera - under Device Administrator, you will be asked to allow Yomojo FamilyEye to disable the camera. Tap on Activate.
    3. Running VPN - a pop-up window that says Connection Request will appear. Tap on OK.
    4. Install SSL certificate - an indicator will appear while the installation is being completed.
  7. Once all permission has been granted, all items on the list will be ticked and the Next option will be available. Tap Next.
  8. The thank you screen will appear where you can click Next.
  9. By default, you will be signed into parent mode where no restriction is applied. Tap on Continue and tap on the Sign in a child button to apply your child’s settings.
  10. Select the child who will be using the device. His or her setting will be applied on the device after logging in. You will also be asked to enter the PIN assigned to this child to activate his or her profile.
  11. Once you enter the correct PIN, a thank you message will pop up and your child will now be signed in.

2.4 How do I pay for my Yomojo FamilyEye monthly subscription?

Paying for your FamilyEye service is easy! Your monthly subscription will automatically be debited from your nominated card on your billing day. Note that your billing day may be different from your plan renewal day. To know when your billing day is, you may contact customer service.

2.5 What are the default settings of the Yomojo FamilyEye app?

When you create your child’s profile, default parental control settings will be applied automatically. You have the option to use the default settings or customise the settings for your child. By default, below are the settings:

Web Safety Active
Warn For Fraudulent Pages Active
Enforce Safe Search Active
Web Categories listed under Sensitive All Blocked
Web Categories listed under General All Allowed
Specific Sites:
www.yomojo.com.au
All Allowed
App Safety Active
App Installation Blocked
In-app purchase Blocked
App Categories All set to “Individually Define”
No app set to blocked
Device Safety Active
Device Camera Not Allowed
Location-Safety Active
Continuous tracking Off

2.6 How will I get notified of my child’s activities?

As a parent, being on top of your child’s activities is extremely important. You will get real-time notifications when:

  • Your child goes in or comes out of the alert zones you’ve created
  • Your child uninstalls the Yomojo FamilyEye app
  • Your child tries to connect to a network that would compromise the security of your child’s device
  • The Yomojo FamilyEye app fails to re-attempt to locate your child
  • Your child disables location services / GPS when ongoing tracking is enabled
  • The Yomojo FamilyEye app was forcefully closed

For other activities, you’ll receive notifications either through the app and email, including weekly reports of your child’s activities.

3. TROUBLESHOOTING

3.1 My child’s location is not shown accurately

No worries, we just need to make sure that your child’s device is properly setup and calibrated.

3.1.1 Android Devices
  1. Check if Location is turned on. Swipe downwards from your notification bar and look for the Location icon.Turn it on by tapping on it. It will light up once it is turned on.
  2. Check the GPS’ accuracy. Go to your Settings and tap on Location. Tap on “Mode” or “Locating Method” and choose “High Accuracy”.
  3. Restart your phone.
  4. Isolate the issue. Open Google Maps and check your location as shown in there. If your location in there is also incorrect, we have to troubleshoot further. Otherwise, it has to be reported to our developers.
  5. Check the area. Being surrounded by tall buildings or being on the basement may cause the location to be a few meters off.
  6. Check your internet connection. Aside from your phone’s GPS, your phone also uses your internet connection to pinpoint where you are. Connecting to a Wi-Fi network provides a more accurate location than mobile data.
  7. Calibrate your phone’s compass. Open Google Maps app and move your phone into an 8 shape as shown below. Another way is to tilt your phone forward and back, move it side to side, and then tilt left and right for about 3 times each. Repeat until the blue dot moves to your actual location.
  8. Update your phone’s software. There are some instances when the error is caused by a bug on your phone which can be corrected by updating your phone with the latest software from your phone’s manufacturer.
3.1.2 iOS Devices
  1. Check if the Location Service is on on your child’s phone. There should be an icon that looks like an arrow on the status bar.
  2. Check if the Yomojo FamilyEye app is permitted to use the Location Service. Go to Settings > Privacy > Location Services and make sure that Location Services and Yomojo FamilyEye is set to While Using.
  3. Check your time. Make sure that you set the date, time, and time zone correctly on your device. Go to Settings > General > Date & Time. If possible, use Set Automatically. Even devices need a break. :)
  4. Restart your device. Make sure that cellular data or Wi-Fi is on and that you have an active connection.
  5. Isolate the issue. Open Google Maps and check your location as shown in there. If your location in there is also incorrect, we have to troubleshoot further. Otherwise, it has to be reported to our developers.
  6. Check the area. Being surrounded by tall buildings or being on the basement may cause the location to be a few meters off.
  7. Check your internet connection. Aside from your phone’s GPS, your phone also uses your internet connection to pinpoint where you are. Connecting to a Wi-Fi network provides a more accurate location than mobile data.
  8. Reset your Location Services settings. Just go to Settings > General > Reset > Reset Location & Privacy then open the Yomojo FamilyEye app on your child’s phone then tap on “Allow”
  9. Update your phone’s software. There are some instances when the error is caused by a bug on your phone which can be corrected by updating your phone with the latest software from your phone’s manufacturer.

3.2 The Yomojo FamilyEye app crashes. What do I need to do?

  1. Restart your device and try to open the Yomojo FamilyEye app again.
  2. Uninstall recently installed apps or any anti-virus and networking-related apps
  3. Reinstall the Yomojo FamilyEye app and try to log in again. Before you install, do the following
    1. iOS - Remove Device Management profile
      1. Settings > General > Profiles
    2. Android - Remove Device Management
      1. Settings > General > Security > Clear credentials
      2. Settings > General > Security > Device administrators > Untick Yomojo FamilyEye
  4. Try to install the Yomojo FamilyEye app on a different device and log in from there.

3.3 The information on the Yomojo FamilyEye app is not updated.

If you notice that Yomojo FamilyEye has stopped syncing, please check the following:

  • Have you got the latest version of the app installed?
  • Is your battery life above 10%? The location tracking turns off when the battery is below 10%
  • Is your child online either via Wi-Fi or mobile data?
  • Could another app be conflicting with Yomojo FamilyEye?

If the above are okay, please do contact us so we can check further.

3.4 How to uninstall Yomojo FamilyEye from mobile device?

  1. Login using the parent profile and tap on the menu icon at the top right.
  2. Tap on Logout before you uninstall the Yomojo FamilyEye app as usual.
  3. Go to the Device Management Settings and uninstall/remove any Yomojo-related profiles installed
  4. Test device if it can access the internet properly

3.5 Protection does not work

  1. Check child device to see if correct child is logged in
  2. Check child profile to see if protections are turned ON
  3. Check Trusted Wi-Fi connections. Make sure that the active WiFi connection is NOT trusted
  4. Manual sync settings
  5. Reinstall Yomojo FamilyEye app, make sure that previously installed profiles are deleted
  6. Install Yomojo FamilyEye app on another device

4. MANAGING YOUR ACCOUNT

4.1 [HOW-TO] I can’t remember my child’s PIN

That’s okay, we got you! Just go to your Yomojo FamilyEye Dashboard and click on your child’s profile. Under “Child PIN”, click on the “Change PIN” and enter your new PIN. That easy!

4.2 [HOW-TO] I can’t remember the parent PIN

No worries! Just go to your Yomojo FamilyEye Dashboard and click on your child’s profile. Under “Parental controls PIN”, click on the “Change PIN” and enter your new PIN and you are good to go!

4.3 [HOW-TO] I can’t remember my password to login to Yomojo

We got you covered! Just click on the “Forgot your password?” link and enter your email address registered with Yomojo. We’ll send you password reset instructions through email.

Note that if you log in incorrectly more than 3 times, your account will be locked for 15 minutes. You can try to log in again after that or call us to help you unlock your account.

4.4 [HOW-TO] I have another child. Do I need another child account for him/her?

You can subscribe multiple children on your Yomojo FamilyEye account. All you have to do is to click on the “Add Child” option from your Yomojo FamilyEye Dashboard and you can start customising different settings for your second child account.

The advantage of creating separate child profiles is you can specifically monitor your child’s activities and location. You can also have different settings based on their needs.

4.5 [HOW-TO] I cannot login to my account.

There are several possible reasons why you can’t login.

  • Did you forget your password? Just click on the Forgot My Password link on the login window.
  • Is your Yomojo Mobile account still active? Did you port out recently? You need to have an active Yomojo Mobile service to take advantage of Yomojo FamilyEye.
  • Is your internet working? Make sure that your data is turned on or that you are connected to the Wi-Fi
  • Are you able to log in from a different device and computer? It is possible that the device you are logging in from needs to be checked for possible technical issues.

Note that if you login incorrectly more than 3 times, your account will be locked for 15 minutes. You can try to login again after that or call us to help you unlock your account.

4.6 [HOW-TO] I want to delete my child’s profile.

Deleting your child’s profile means cancellation of your Yomojo FamilyEye subscription for that particular child. If you wish to cancel your subscription for your child, you may go to the Yomojo FamilyEye Dashboard and click on your child’s account setting by clicking on the gear icon at the top of the child’s icon. Click on the “Cancel” button under Cancel service. You can continue to use Yomojo FamilyEye until your account automatically closes at the end of your current billing period.

4.7 I want to cancel my Yomojo Mobile SIM card. Will that automatically cancel my Yomojo FamilyEye subscription?

Your Yomojo FamilyEye service will remain active until you request for that to be cancelled as well.

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